NetIntegrations, Inc. offers two type of service to our clients: Preferred and Hourly. Our engineers will work with you and recommend best plan for your project or on-going IT support
SERVICE/SERVICE PLAN | HOURLY | PREFERRED (Block of hours purchase required) |
---|---|---|
Max. Service response time (onsite visit)* | Less then 24 Hours | Less then 8 Hours |
Max. Emergency response time (onsite visit)* | Less then 8 Hours | Less then 4 Hours |
Phone support | Available (hourly rates applied) | Up to 15 min. free, then up to 30% Discount |
Remote assistance | Available (hourly rates applied) | Up to 15 min. free, then up to 30% Discount |
Service priority | No | Yes |
Desktop software assistance | No | Yes |
Servers monitoring | Available (hourly rates applied) | Free |
Travel time charges | Both Directions | One Direction |
Hourly rates Discounts** | No | Up To 10%, 20% or 30% |
*Phone tech support and remote assistance is available during normal business hours and after hours in case of network down emergency **Discounts are based on the the type of preferred service purchased (25, 50, or 100 hours block) |