NetIntegrations, Inc. offers two type of service to our clients: Preferred and Hourly. Our engineers will work with you and recommend best plan for your project or on-going IT support
| SERVICE/SERVICE PLAN | HOURLY | PREFERRED (Block of hours purchase required) |
|---|---|---|
| Max. Service response time (onsite visit)* | Less then 24 Hours | Less then 8 Hours |
| Max. Emergency response time (onsite visit)* | Less then 8 Hours | Less then 4 Hours |
| Phone support | Available (hourly rates applied) | Up to 15 min. free, then up to 30% Discount |
| Remote assistance | Available (hourly rates applied) | Up to 15 min. free, then up to 30% Discount |
| Service priority | No | Yes |
| Desktop software assistance | No | Yes |
| Servers monitoring | Available (hourly rates applied) | Free |
| Travel time charges | Both Directions | One Direction |
| Hourly rates Discounts** | No | Up To 10%, 20% or 30% |
| *Phone tech support and remote assistance is available during normal business hours and after hours in case of network down emergency **Discounts are based on the the type of preferred service purchased (25, 50, or 100 hours block) | ||